Activate a Login

 

A deactivated login can be activated. Use this guide to activate a login.

 

 

The process is triggered by a notification of the need to reactivate a login which is a process that occurs outside the system.  From the Home Page access the Admin Dashboard.

 

Process Steps

 

To activate a login:

 

1.      Click the Manage an Employer Account, Manage an Employee Account, Manage an Individual Account, or Manage a Representative Account links in the Admin Dashboard.

·        The Account Search screen is displayed.

2.      Enter search criteria for the account to be activated:

a.      Select the account’s role from the Role drop down menu.

b.      Enter the first name of the account’s primary applicant in the First Name textbox.

c.      Enter the middle name of the account’s primary applicant in the Middle Name textbox.

d.      Enter the last name of the account’s primary applicant in the Last Name textbox.

e.      Enter the date of birth of the account’s primary applicant in the Date of Birth textbox in the format MM/DD/YYYY or select it from the calendar.

f.       Enter the social security number of the account’s primary applicant in the Social Security Number textbox in the format XXX-XX-XXXX.

g.     Enter the account number in the Account ID textbox.

h.      Enter the Application Received Date from and the Application Received Date to fields in the format MM/DD/YYYY or select them from the calendar.

 

None of the fields to enter/select search criteria is mandatory; however, at least one must be selected or entered for the search to be completed.

 

 

3.      Click on the Search button.

·        Accounts that match the criteria are displayed.

 

After the results are displayed, the search criteria can be modified by manually entering the new information. To clear the criteria, click the Reset button.

 

 

4.      Select the radio button next to the login to be reactivated from the list of accounts retrieved in the search.

 

5.      Select Activate from the Admin Functions drop-down menu and click Submit.

 

·        A confirmation screen is displayed.

 

6.      Click Close.

 

·        The account is activated.

 

·        The Account Search Screen is displayed.

 

 

Results of the Procedure

 

The login is activated.