Deactivate a Login

 

Account logins can be deactivated to make them inaccessible to a user.  Use this guide to deactivate a login.

 

 

The process is triggered by a notification to deactivate a login which occurs outside the system.  From the Home Page access the Admin Dashboard screen.

 

Process Steps

 

To deactivate a login:

 

1.      Click the Manage an Employer Account, Manage an Employee Account, Manage an Individual Account, or Manage a Representative Account link in the Admin Dashboard.

 

·        The Account Search screen is displayed.

 

2.      Enter the search criteria for the login to be deactivated:

 

a.      Enter the first name of the account’s primary applicant in the First Name textbox.

b.      Enter the middle name of the account’s primary applicant in the Middle Name textbox.

 

c.      Enter the last name of the account’s primary applicant in the Last Name textbox.

 

d.      Enter the date of birth of the account’s primary applicant in the Date of Birth textbox in the format MM/DD/YYYY or select it from the calendar.

 

e.      Enter the social security number of the account’s primary applicant in the Social Security Number textbox in the format XXX-XX-XXXX.

 

f.       Enter the account number in the Account ID textbox.

 

g.     Enter the Application Received Date from and the Application Received Date to fields in the format MM/DD/YYYY or select them from the calendar.

 

 

None of the fields to enter/select search criteria is mandatory; however, at least one must be selected or entered for the search to be completed.

 

 

3.      Click the Search button.

 

·        Accounts that match the search criteria are displayed.

 

After the results are displayed, the search criteria can be modified by manually entering the new information. To clear the criteria, click the Reset button.

 

 

4.      Select the radio button next to the account to be deactivated from the list of accounts retrieved in the search.

 

5.      Select Deactivate from the Admin Functions drop-down menu and click Submit.

 

·        A confirmation screen is displayed.

 

6.      Click Close.

 

·        The account is deactivated.

 

·        The Account Search Screen is displayed.

 

Results of the Procedure

 

The login is deactivated.