Log In and Log Out of RI UHIP

The account login process allows a user to access his/her RI UHIP account by providing a username, a password and a verification code. The account log out process allows a user to exit RI UHIP.

Use this guide to log in and log out of RI UHIP and to register your computer the first time you are logging in to RI UHIP using the two-step verification security process.

 

Click the Log In link in the top right of the Home Page.  The Log In link also appears in the right top of every screen in the RI UHIP.

 

To protect sensitive information, HealthSourceRI uses a two-step verification process, first entering your user name and password and then entering an security code generated by Symantec VIP Mobile Factor Authentication Software. 

For PC users,Symantec VIP Mobile Factor Authentication Software is resident on your work station and generates a new security  code every 30 seconds. Thin client users are issued a token that holds MFA software. The token provides a new security code every 30 seconds.

The first time the two-step verification process is used, you must register your work station with  Symantec VIP Mobile Factor Authentication Software. The registration is completed once. 

Once  registered, users can only access RI UHIP from their registered computer or thin client.  Access via  any other work station is denied.

 

 

Two-Step Verification Registration Process

For PC users, Symantec VIP Mobile Factor Authentication Software is installed on your work station.  To register your PC:

1.      Navigate to the Start Menu, select All Programs and then click on VIP Access.

 

2.      Open HealthSourceRI.com in your browser and click the Log In. link on the top right corner of the page.

 

·        The  Log In page is displayed.

 

3.      Enter your username and password in the Username and Password fields and click Login.

 

·        The Register Security Credentials page is displayed.

 

4.      Copy over your Credential ID from the VIP Symantec Software and paste it in the Credential ID field. Use your work station’s copy and paste functions to enter the Credential ID.  Otherwise you will have to key in the number.

 

5.      Copy over your Security Code from the VIP Symantec Software and paste it in the Security Code field. Use your work station’s copy and paste functions to enter the Security Code.  Otherwise you will have to key in the number.  The Security Code changes every 30 seconds

 

6.      Enter a name for the device being used in the Device Name field and click Register.

 

·        The Admin Dashboard is displayed.

For thin client users, your VIP Symantec VIP Mobile Factor Authentication Software is resident on your token.  To register your thin client:

1.      Open HealthSourceRI.com in your browser and click the Log In. link on the top right corner of the page.

 

·        The  Log In page is displayed.

 

2.      Enter your username and password in the Username and Password fields and click Login.

 

·        The Register Security Credentials page is displayed.

 

3.      Enter your Credential ID from the VIP Symantec Software.  The Credential ID is located on a label on the back of your VIP token.  Enter this number in the credential ID field.  Enter only the number.  Do not enter “S/N” that appears on the label before the Credential ID number.

 

 

4.      Click the start button on your token.

 

5.      Enter the Security Code that is displayed  in the Security Code field.  The Security Code changes every 30 seconds.

 

6.      Enter a name for the device being used in the Device Name field and click Register.

 

·        The Admin Dashboard is displayed.

 

 

Results of the Procedure

The user is registered to user two-step verification process.

 

Log In Process Steps

For PC users, to log in to RI UHIP:

1.      Navigate to the Start Menu, select All Programs and then click on VIP Access.

 

2.      Open HealthSourceRI.com in your browser and click the Log In. link on the top right corner of the page.

 

·        The Log In page is displayed.

 

3.      Enter your username and password in the Username and Password fields and click Login.

If an invalid username/password combination is entered, an error message is displayed. If invalid credentials are entered three times, the account is locked.

 

·        The Enter Your Security Code screen is displayed.

        

4.      Select your Credential ID from the drop-down list.

 

5.      Copy your Security Code from the VIP Symantec Software and paste it in the Security Code field.

 

6.      Click Validate.

 

a.       Admin Dashboard is displayed.

 

For thin client users, to log in to RI UHIP

1.      Open HealthSourceRI.com in your browser and click the Log In. link on the top right corner of the page.

 

·        The Log In page is displayed.

 

2.      Enter your username and password in the Username and Password fields and click Login.

If an invalid username/password combination is entered, an error message is displayed. If invalid credentials are entered three times, the account is locked.

 

 

·        The Enter Your Security Code screen is displayed.

        

3.      Select your Credential ID from the drop-down list.

 

4.      Press start on you VIP token.

 

5.      Enter the Security Code displayed on your token and paste it in the Security Code field.

 

6.      Click Validate.

 

 

Results of the Procedure

User logs in RI UHIP.

 

Log Out Process Steps

To log out of RI UHIP:

1.      Click the Log Out link at the top of every screen in the Exchange.

 

·        The Home Page is displayed.

 

If a log out is attempted when working on an unsaved application or updating unsaved information in an account, a warning message is displayed alerting the user that the information will be lost if it is not saved.

 

 

Results of the Procedure

The user is logged out of RI UHIP.