Apply Maintenance Mode

 

Use this user guide to lock an account and place it in maintenance mode when the account in being worked on from the backend.

 

 

From the Home Page access the Admin Dashboard screen.

Process Steps

 

To apply maintenance mode for multiple accounts:

 

1.     Click on the Dashboard tab in the Admin User dashboard.

 

·         The Dashboard tab is displayed.

 

2.     Click the Manage Maintenance Mode link under Individual Administration

 

·         The Manage Maintenance Mode page is displayed.

 

 

3.     Enter the account numbers in the Account IDs to be managed text area.

You can enter up to 50 account IDs at a time.

 

4.     Click the Apply Maintenance Mode button.

 

To apply maintenance mode for a single account:

 

1.     On the Account Search screen, enter the required criteria and click Search.

 

·         Search results are displayed.

 

2.     Select the radio button next to the required account(s).

 

3.     Select Apply Maintenance Mode from the Admin Functions drop-down.

 

4.     Click Submit.

 

 

Results of the Procedure

 

The account(s) are placed in maintenance mode. The accounts will become read only for individual users.