Complete Maintenance Mode

 

Use this user guide to unlock an account and complete maintenance mode once the backend activities are finished.

 

 

From the Home Page access the Admin Dashboard screen.

Process Steps

 

To complete maintenance mode for multiple accounts:

 

1.     Click on the Dashboard tab in the Admin User dashboard.

 

·         The Dashboard tab is displayed.

 

2.     Click the Manage Maintenance Mode link under Individual Administration

 

·         The Manage Maintenance Mode page is displayed.

 

 

3.     Enter the account numbers in the Account IDs to be managed text area.

You can enter up to 50 account IDs at a time.

 

4.     Click the Complete Maintenance Mode button.

 

To apply maintenance mode if the account IDs need to be searched:

 

1.     On the Account Search screen, enter the required criteria and click Search.

 

·         Search results are displayed.

 

2.     Select the radio button next to the required account(s).

 

3.     Select Complete Maintenance Mode from the Admin Functions drop-down.

 

4.     Click Submit.

 

 

Results of the Procedure

 

The account(s) are unlocked. The accounts will become editable for individual users.