RI_UHIP_Unlock a User Login

Unlock a User Login

A locked account login can be unlocked so the login can be used again by its owner. Use this guide to unlock an account login.

From the Home Page access the Admin Dashboard screen.

If a login has been locked, the user receives a message prompting him/her to call the Contact Center to have the login unlocked.

Process Steps

To unlock a user login:

1. Click on one of the Manage an Account links in the Admin Dashboard.

· The Account Search screen is displayed.

2. Enter the search criteria for the account associated with the login to be unlocked:

a. Select the account’s role from the Role drop down menu.

b. Enter the first name of the account’s primary applicant in the First Name textbox.

c. Enter the middle name of the account’s primary applicant in the Middle Name textbox.

d. Enter the last name of the account’s primary applicant in the Last Name textbox.

e. Enter the date of birth of the account’s primary applicant in the Date of Birth textbox in the format MM/DD/YYYY or select it from the calendar.

f. Enter the social security number of the account’s primary applicant in the Social Security Number textbox in the format XXX-XX-XXXX.

g. Enter the account number in the Account ID textbox.

h. Enter the Application Received Date from and the Application Received Date to fields in the format MM/DD/YYYY or select them from the calendar.

None of the fields to enter/select search criteria is mandatory; however, at least one must be selected or entered for the search to be completed.

3. Click the Search button.

· Accounts that match the search criteria are displayed.

After the results are displayed, the search criteria can be modified by manually entering the new information. To clear the criteria, click the Reset button.

4. Select the radio button adjacent to the account associated with the login to be unlocked.